Payment statuses track the state of a payment attempt independently from the order status. An order can be Processing while its payment is Failed, or the order can be Complete with payment Refunded.

Payment statuses


Default payment statuses

  • Pending - payment initiated, not confirmed yet
  • Completed / Paid - funds received
  • Failed - provider declined or error occurred
  • Refunded - money returned to the customer
  • Partially refunded - part of the amount returned
  • Canceled - abandoned before completion

Managing statuses

From Settings → Ecommerce → Payment statuses you can rename, add, edit or remove entries to match your providers' vocabulary. Payment plugins map their own states onto these entries.