Order return statuses allow administrators to track and manage the progress of customer return requests.

Each return request can be assigned a status that reflects its current stage in the review, approval, or resolution process.

These statuses help your support team stay organized and ensure that every return is handled consistently.

What Return Statuses Are Used For

Return statuses help you:

  • Monitor the progress of each return request
  • Identify which returns require action
  • Standardize your return and refund workflow
  • Improve communication between support staff
  • Provide clearer updates to customers (depending on theme support)

Default Return Statuses

Vvveb includes a predefined list of common return reasons, such as:

  • Ordered wrong product or size
  • Shipped wrong product or size
  • Damaged or defective
  • Arrived too late
  • No longer needed
  • Impulse buy
  • Product did not match the description

These reasons help categorize why a return was requested.

Customizing Return Statuses

You can tailor the return status list to match your internal workflow:

  • Add new statuses (e.g., Awaiting Approval, Approved, Rejected, Refunded, Replacement Sent)
  • Edit existing statuses
  • Remove statuses you don’t use

This flexibility allows you to build a return process that fits your business needs.

Where Return Statuses Are Used

Return statuses appear in:

  • The admin panel under Sales → Returns
  • Individual return request pages
  • Customer account pages (if supported by your theme)

They help both staff and customers understand the current state of a return request.