Return resolutions define the final outcome of a processed return request.

While return reasons explain why a customer returned a product, return resolutions describe how the return was handled by your store.

These statuses help your support team track the final action taken on each return and maintain a consistent, transparent workflow.

What Return Resolutions Are Used For

Return resolutions allow you to:

  • Record the final decision for each return request
  • Standardize how returns are processed
  • Improve internal tracking and reporting
  • Communicate outcomes clearly to customers (depending on theme support)
  • Support refund, replacement, or credit workflows

They are an essential part of a structured return management system.

Default Return Resolution Statuses

Vvveb includes a set of common resolution statuses, such as:

  • Pending — Return request is under review
  • Refunded — Full refund issued to the customer
  • Partial Refund — Only part of the order value was refunded
  • Credit Issued — Store credit or voucher provided
  • Replacement Sent — A replacement product has been shipped

You can edit these or add new ones to match your business policies.

Customizing Return Resolutions

You can tailor the resolution list to fit your workflow:

  • Add new resolutions (e.g., Repair Completed, Exchange Approved, Rejected)
  • Edit existing resolutions
  • Remove resolutions you don’t use

This flexibility ensures your return process aligns with your operational and customer service needs.

Where Return Resolutions Are Used

Return resolutions appear in:

  • The admin panel under Sales → Returns
  • Individual return request pages
  • Customer account pages (if supported by your theme)

They help both staff and customers understand the final outcome of a return.